Punch the keys

Whoa! Just received a mail from Airtel Telemedia Services. The contents of the mail accuse me of not paying up my dues! What the heck! I paid up all my dues before I left Mangalore. What is this weired amount of Rs.579? I never had such kind of amount pending. So I called up the customer care number listed on their site for Mangalore. Call does not go through! Tried again, same results. Now I called up the local 121 and ask them. They are kind enough to give me Chennai Customer care number for the landline department. The executive is very cordial and confirms that I have no outstanding on my account. I had taken special care, especially after knowing about my friend's experience when closing connections. But a few things in the mail irritated the heck out of me. " In spite of several reminders " - What reminders??? This is the first time someone mails me saying that I had some imaginary outstanding amount due. " Kindly ignore this email if the outstanding is...

Yessss... I am back online at home. It has been now 4 weeks since I was waiting, thanks to the professionalism of Airtel Broadband Coimbatore! The Airtel folks still do not have any idea when they can give me a connection!! So, I decided to contact a local operator, who's advertisement I saw hung up on the electricity post on the road leading to my apartment gate. That was on 11th may at 7:00 pm that I called. The guy on the other end took down my number and request for details and promised to have one from his sales team contact me. Within 10 mins I got a call back and was given some preliminary information on some of the plans. The guy who contacted me said he could reach my house in 15 mins if that was ok. I was only happy to! They promised that I would have the connection in 48 hours and they kept their word. Now I wonder how much time the landline from airtel is going to take. Thanks to mobiles, I can now afford to wait. But internet was something that I really wanted at h...